Is JM Bullion a Scam?

Jeremy BiberdorfBy: Jeremy Biberdorf

June 22, 2023June 22, 2023

JM Bullion

In today’s world, with numerous options for investing available, it’s essential to do your due diligence and ensure you’re choosing a legitimate and trustworthy platform. If you’re considering JM Bullion for your precious metal investment needs and wondering if it’s a scam, you’ve come to the right place.

In this article, we’ll delve into the details of JM Bullion to determine if it’s legitimate, and if it’s worth your investment. We’ll evaluate its background, features, drawbacks, and security measures to help you make an informed decision. So, let’s get started and find out whether JM Bullion is the real deal!

Learn More About JM Bullion

Company Background

JM Bullion, founded in 2011, is an online retailer that specializes in selling physical gold, silver, platinum, and other precious metals. The company operates as an e-commerce platform and ships directly to customers, offering a wide range of products like coins, bars, and rounds from various mints and refineries.

Headquartered in Dallas, Texas, the company has grown exponentially over the years and has a largely positive reputation among its customer base. They are committed to transparency, security, and providing competitive prices on their products. But, is JM Bullion a scam? Let’s examine their features and services to see if they are a legitimate option for precious metal investors.

Responding to Customer Concerns: An Evaluation of JM Bullion’s Services

It’s worth noting first and foremost, the following review is a rare 1-Star review regarding JM Bullion which holds a 4.2 out of 5 rating on Trustpilot with over 1,000 customer reviews. Click here to read our article that highlights the positive reviews earned by the company.

A recent 1 star review from a customer:

My delivery from JM was damaged during shipping. Tubes had been opened, all coins were there but they were scratched and had smudges from being handled. They offered to exchange but may not be the same coin that I had ordered. They also offered me a $30 credit on a future order if I keep the damaged shipment. $30 for a $2300 order?? Really?? Beware this company. Once they get your money they don’t care about you!! Also the shipment was late arriving.

While we understand and appreciate the grievances aired by this customer, it’s essential to approach such issues with a balanced perspective. It’s not uncommon for businesses to encounter hitches in their operations, including shipping and handling mishaps. This does not necessarily imply ill intent or lack of concern for their customers, especially for a company like JM Bullion, which maintains a high rating of 4.2 based on over 1000 reviews.

  1. Damaged goods: It’s unfortunate that the customer received a damaged order. However, JM Bullion showed willingness to rectify this by offering an exchange. While it might not be the same coin initially ordered, the offer demonstrates an effort to reconcile the situation to the best of their ability. It’s also important to note that their products are typically shipped sealed from the mint. If damage occurs, it’s often due to the shipping process, over which JM Bullion has limited control.
  2. Offer of credit: The customer’s dissatisfaction with the $30 credit offer is understandable. Yet, this is an additional gesture of goodwill from the company and doesn’t preclude the customer from exchanging the damaged goods. It may seem a small amount compared to the total order, but it’s an extra step not all companies would take.
  3. Customer care: The allegation that the company doesn’t care about their customers once they’ve received their money doesn’t align with the company’s overall reputation. JM Bullion has a robust customer service team dedicated to resolving issues and maintains an average rating of 4.2, which couldn’t be achieved if they didn’t care about their customers.
  4. Delayed shipment: Delays can occur for a multitude of reasons, many of which are out of a company’s control, such as weather conditions, carrier issues, or global disruptions. Despite this, it’s worth noting that JM Bullion strives to deliver its products promptly, as indicated by the many positive reviews.

It’s crucial to bear in mind that negative experiences, though valid and significant to those who experience them, don’t always reflect the overall quality or intentions of a company.

We advise prospective customers to consider the larger pool of reviews and experiences when making their decisions, rather than basing them solely on isolated incidents. Despite this unfortunate situation, there are numerous satisfied JM Bullion customers, suggesting that the company is committed to delivering quality products and services, not scamming its clientele.

Products and Features

JM Bullion offers an extensive selection of precious metals products, ranging from gold and silver to platinum and palladium. To cater to different investor preferences, their products are available in various forms, such as coins, bars, and rounds. Here’s a summary of their main product offerings:

  • Gold Products: JM Bullion offers a variety of gold coins, bars, and rounds from different mints and refineries around the world, including popular options like American Gold Eagles, Canadian Gold Maples, and gold bars from PAMP Suisse. They also offer unique and specialty gold products, perfect for collectors or those looking for a more diverse investment portfolio.
  • Silver Products: Their silver selection includes coins, bars, and rounds from well-known mints like the Royal Canadian Mint, the US Mint, and private mints, as well as specialty items for collectors. Some popular silver options include American Silver Eagles and Canadian Silver Maples.
  • Platinum and Palladium Products: Platinum and palladium products are also available, including coins, bars, and rounds from various mints and refineries.
  • IRA-Approved Precious Metals: JM Bullion offers IRA-approved precious metal products, which can be included in a self-directed IRA. This feature can benefit investors who want to diversify their retirement savings by including precious metals.

To counter the negative customer review mentioned earlier, it’s essential to remember that product pricing, fees, and payment times can vary depending on the specific product, market demand, and payment method used. It’s critical to familiarize yourself with the terms and conditions of any transaction to avoid surprises and understand the process.

Pros and Cons of JM Bullion

JM Bullion has several advantages and some potential drawbacks for investors. Let’s take a look at them to help you make a decision:


  1. Wide Product Selection: JM Bullion offers a wide range of precious metal products, catering to different investor preferences and interests.
  2. Competitive Prices: The platform is known for its competitive prices on precious metals, helping investors get the best value for their money.
  3. IRA-Approved Products: For those looking to invest in precious metals within a self-directed IRA, JM Bullion offers IRA-approved products.
  4. Free Shipping: JM Bullion offers free shipping on orders over $199 within the United States, making it more cost-effective for investors to purchase their products.
  5. Customer Service: The company is known for its responsive customer service and willingness to address any issues or concerns that may arise during the purchasing process.


  1. Payment Delays: Some customers have reported delays in receiving payment for their transactions, which can be frustrating. However, these delays can vary depending on the payment method used and other external factors.
  2. Fees: Although many transactions on JM Bullion are free of fees, certain instances, like selling products back to the company, may incur fees.

These pros and cons illustrate that JM Bullion has many advantages for investors, with only a few potential drawbacks.

Security and Privacy

JM Bullion takes the security and privacy of its users very seriously, employing various measures to protect user data and financial information:

  • Encryption: The platform uses industry-standard encryption to protect user data and financial information transmitted between the user’s device and JM Bullion’s servers.
  • Privacy Policy: JM Bullion has a transparent and clear privacy policy that outlines how they collect, use, and share user data, ensuring that they respect user privacy and do not sell user information to third parties.
  • Fraud Prevention: The company has a dedicated team that handles fraud prevention and risk management to ensure the security of customer transactions and protect against malicious activities.

Final Verdict – Is JM Bullion a Scam?

After a thorough evaluation of JM Bullion’s background, features, pros and cons, and security measures, we can confidently conclude that JM Bullion is not a scam. They offer a wide selection of precious metal products, competitive prices, and ample security measures to protect their customers’ assets and information.

While some users may have faced negative experiences, such as shipping delays, these situations can often be attributed to external factors or individual circumstances. Overall, JM Bullion has a strong track record and positive reputation as a legitimate and trustworthy platform for precious metal investors.

Click here to learn more about JM Bullion, and if you’re still unsure if JM Bullion is a scam, you might want to check out Acre Gold.

Get Started With JM Bullion

Get Started With JM Bullion

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Jeremy Biberdorf

About the Author:

Jeremy Biberdorf is the founder of Modest Money. After working many years in the website marketing industry, he decided to take on blogging full time and also get his finances headed in the right direction. Also check out his contributions to and Benzinga.

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