Money Metals Exchange Complaints

Jeremy BiberdorfBy: Jeremy Biberdorf

November 11, 2023November 11, 2023

 Money Metals Exchange Logo

Money Metals Exchange is a renowned online bullion dealer that offers a wide range of precious metals, including gold, silver, copper, platinum, and more. They provide various forms of these metals, from bars to coins, catering to the needs of investors and collectors alike.

With competitive premiums and a reputation for excellent customer service, Money Metals Exchange has become a go-to platform for many precious metal enthusiasts. However, no business is without hiccups, and Money Metals Exchange is no exception.

In this Money Metals Exchange review, we’ll delve into some customer complaints and how the company addressed them to provide a comprehensive overview of their services.
Learn More About Money Metals Exchange

Products Offered

Money Metals Exchange boasts a diverse selection of precious metals. Here’s a quick rundown of what they offer:

  • Gold: They offer a variety of gold coins, rounds, jewelry, bars, and fractionals from various countries.
  • Silver: Silver products come in rounds, bars, bullets, fractionals, and statues.
  • Copper: Copper is available in rounds, pennies, and bars.
  • Platinum: You can find platinum coins, bars, and jewelry on their platform.
  • Palladium: Palladium is available in coin and bar forms.
  • Rhodium: Rhodium, the least diverse metal, is offered exclusively in bar form.

Now, let’s address some customer complaints and how Money Metals Exchange handled them.

Customer Complaints and Resolutions

While many customers have had positive experiences with the company, there have been instances where individuals have raised concerns and lodged complaints. This section will explore some of these complaints and, more importantly, how Money Metals Exchange has addressed these issues.

Complaint Type: Billing/Collection Issues 01/11/2021

A customer reported an issue about selling their precious metals to Money Metals Exchange. They claimed the company denied receiving the shipment and attempted to underpay them. They expressed frustration at their attempts to reach the manager.

Money Metals Exchange responded by stating that the customer placed multiple orders to cancel the lower-priced one once metal prices increased, which violated their policies. They clarified their non-cancellation policy and emphasized their commitment to delivering based on the original order.

Complaint Type: Delivery Issues 03/17/2021

A customer complained that they never received an order despite Money Metals Exchange’s policy requiring a signature upon delivery. They also mentioned a signature discrepancy on the proof of delivery.

Money Metals Exchange responded by providing information from the US Postal Service, which indicated that the package was properly delivered and signed for. They explained that the carrier was authorized to sign on behalf of the customer due to pandemic guidelines.

Complaint Type: Billing/Collection Issues 06/29/2021

A customer received a collections letter from Money Metals Exchange for an alleged order they claimed they never placed. The customer stated that anyone with a name and address could place an order on someone else’s behalf and that the company was unwilling to resolve the issue.

Money Metals Exchange defended its position, stating that the order was placed with the client’s real information, and there was no evidence of identity theft. They stressed the importance of honoring commitments and their policy of non-cancellation.

Money Metals Exchange Pros and Cons


  • Wide Range of Investment Options: Money Metals Exchange stands out for its extensive selection of precious metals products. Whether you’re looking for gold, silver, platinum, or copper, they offer a variety of forms, from coins to bars.
  • Competitive Pricing: Money Metals Exchange prides itself on offering competitive product pricing. They regularly update their prices in response to market fluctuations, ensuring that investors receive accurate and fair pricing on their purchases.
  • Educational Resources: Money Metals Exchange provides valuable educational materials to empower investors to make well-informed decisions. These resources include information about the precious metals market, investment strategies, and guides to understanding the products they offer
  • Buyback Program: The platform offers a buyback program that allows customers to easily and conveniently sell their precious metals back to Money Metals Exchange.


  • Isolated Customer Complaints: While Money Metals Exchange has received predominantly positive reviews, like any business, they have encountered occasional customer complaints.
  • Limited Specialized Products: Some investors with specific preferences for niche or specialized precious metals products may find that Money Metals Exchange does not offer the exact items they seek.

Is Money Metals Exchange Legit?

After a thorough review of Money Metals Exchange, it appears to be a legitimate and reputable company in the precious metals industry. They have received recognition from the Better Business Bureau and Investopedia, which attests to their credibility. The company prioritizes client privacy and employs advanced security measures to safeguard personal data.

Final Thoughts

Money Metals Exchange offers a wide range of precious metals and related services. While they have faced some customer complaints, they appear to have addressed them in accordance with their established policies.

As with any business, it’s crucial for customers to fully understand the terms and conditions before committing. Money Metals Exchange is a valuable resource for those looking to invest in or collect precious metals. Click here to sign up for Money Metals Exchange today.
Get Started with Money Metals Exchange

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Jeremy Biberdorf
Jeremy Biberdorf

About the Author:

Jeremy Biberdorf is the founder of Modest Money. He's a father of 2 beautiful girls, a dog owner, a long-time online entrepreneur and an investing enthusiast.

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