By: Jeremy Biberdorf
March 1, 2024
For independent landlords looking for the right tool to manage their properties, TurboTenant is a solid choice. It’s designed to make the landlord’s job easier, streamlining tasks like listing properties, screening tenants, drafting leases, and collecting rent.
If you are looking for a property management software, keep reading as I dive into some of the TurboTenant reviews & ratings, giving you a clear picture of what the software does well and where it might fall short. This way, you can decide if it’s the right fit for your rental management needs.
TurboTenant Reviews & Ratings
Word of mouth is one of the best ways to cut through the noise and determine if TurboTenant is right for you. Below, I’ll cover some the most telling positive and negative TurboTenant reviews below:
Positive TurboTenant Reviews
Let’s start on a positive note and look at what users like about TurboTenant:
Nette
2 reviews
US
Nov 19, 2023
I like the centralized management of properties
I like the centralized management of my properties along with all the LL documents & digital signing, if needed.
You have always responded promptly to any inquiries I have.
No complaints from my tenants. (Win! Win!)
Helps to keep us both honest with detailed record keeping. Thank you!!!
Date of experience: September 08, 2023
Parham Weaver
1 review
US
Jan 9, 2023
Helpful Support
TurboTenant support staff is so helpful! I have never had an issue that they couldn’t solve. And I made a suggestion about being able to share work orders with maintenance workers via email, and they added that as a feature! I feel like they really listen to their users and are constantly trying to improve their product.
Date of experience: January 09, 2023
Paty Diaz
1 review
US
Jul 6, 2022
All in one hub
All in one hub! I love the features it offers all in one, organized place. I can advertise the apartments across multiple sites, communicate with potential tenants, prescreen tenants, screen and accept applications all in one place. I also love the previous landlord reference feature. I haven’t used the lease feature and managing rent payment feature yet but based on my experience with all of the above, I may go ahead and use it to manage everything for my rentals.
Date of experience: July 06, 2022
Negative TurboTenant Reviews
Although there are a lot of good reviews about TurboTenant out there, my review wouldn’t be fair if I didn’t address some negative TurboTenant reviews. Here are a few I think deserve further discussion:
David Thompson
2 reviews
US
Mar 5, 2023
How can I reach a “real person”
How can I reach a “real person”? Turbo tenant needs to have tech consultant when things go wrong! It can be frustrating when cannot reach anyone!
Date of experience: February 24, 2023
This is a similar experience myself, and probably all of you have had. It is very difficult to get an actual human on the phone to answer your specific questions. Although there is not a direct 24/7 phone number to call, they have some resources available. TurboTenant has an extensive Help Center that can answer many of your questions. If you can’t find your answer there, you can email and set up an appointment to discuss your issues with their USA based team.
Christine Johns Kirby
1 review
US
Apr 20, 2023
The pre screening device is very…
The pre screening device is very useful. The fact that you send it to those who respond to the post clarifying the need to do it is very good.
The cost of the application is a negative to prospective tenants.
Date of experience: April 01, 2023
This is a complaint I noticed on a few occasions while reading through all the TurboTenant ratings. The cost of the application is higher than some other platforms, which could dissuade potential tenants from applying. To offset this fear, TurboTenant helps market your property, getting it in front of more eyeballs.
TurboTenant Pros & Cons
To expand further on the previous TurboTenant reviews, here are some of the pros & cons that have been mentioned:
Pros of TurboTenant:
- Comprehensive tenant screening, encompassing credit and background checks, ensures landlords can make informed decisions.
- Efficient online rent collection and accounting tools streamline financial transactions and tracking.
- The user-friendly interface simplifies navigation, making property management more accessible.
- Free listing of rental properties on multiple platforms broadens potential tenant reach.
- State-specific lease agreement creation tools help ensure legal compliance.
- In-app maintenance request feature facilitates efficient communication between landlords and tenants.
- Powerful rental marketing and lead management tools enhance property visibility and applicant management.
- Access to free tools, calculators, reports, and additional resources supports a range of management tasks.
Cons of TurboTenant:
- Premium features, which enhance the platform’s capabilities, require a subscription fee.
- The wide array of features may overwhelm some users, leading to underutilization.
- Limited customization options for forms and reports may not meet all landlords’ specific needs.
- The free account is limited to connection with only one bank account, which may be restrictive.
- Customer service has been reported as difficult to reach, potentially leading to unresolved issues.
- Absence of income verification as part of tenant screening could result in less thorough vetting.
TurboTenant Pricing
TurboTenant offers two main pricing plans: a free basic plan and a premium plan priced at $99 per year (or about $8.25 per month when billed annually). The free plan covers essentials like advertising, tenant screening, and rent collection. The premium plan adds benefits like lower tenant screening fees, custom application questions, and expedited rent payouts.
For renters, using the platform for payments is free, but submitting a rental application incurs a fee. Optional services like renters insurance and rent reporting are available for an extra charge.
If TurboTenant seems like it is right for you, Click Here to get started. If you still aren’t sure, it doesn’t hurt to sign up for free to give it a test drive.
